What happens if I haven't received my package?

If you haven’t received your package, contact USPS first for an update.  Sometimes they require additional information (e.g. label unreadable, etc).

If USPS confirms that they have lost your package or cannot deliver it for whatever reason, contact us, and we will send out a replacement free of charge.

However, if USPS confirms they have delivered the package, this is not covered.